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CallHippo Reviews

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Overall Rating

4.0

8 Reviews

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About CallHippo

CallHippo is changing the way businesses handle their telephony needs. As an on-demand Voice-over-Internet Protocol (VoIP) service provider, CallHippo offers instant local support numbers from over 50 countries worldwide. The platform is designed to provide startups and businesses with an easy-to-use interface that allows for quick and seamless setup of a call center. With its cloud-based architecture, businesses can deploy a flexible telephony network from anywhere with an internet connection.

CallHippo is revolutionizing the telephony industry by replacing traditional desk phones with soft phones. This eliminates the complexity of setting up a support center, making it easier for businesses of all sizes to handle their telecommunication needs. And companies can purchase local support numbers in just a few minutes, ensuring a smooth and efficient call center setup process.

Besides, the platform's robust backend architecture guarantees reliable and efficient call handling. CallHippo provides businesses with a powerful tool to manage their calls, reducing the risk of missed calls and maximizing productivity. Also, its user-friendly interface help companies to manage and monitor their calls, ascertaining that every call is handled efficiently and professionally.

CallHippo Pros & Cons

CallHippo is a business-grade VoIP service that offers office telephony and call center solutions. Here are some pros and cons:

Pros:

Affordability: CallHippo is known for its cost-effective solutions, making it a popular choice for businesses, especially startups and small businesses.
User-friendly Interface: The platform is praised for its intuitive and practical interface.
Feature-rich: CallHippo offers a range of features like call recording, routing, voicemail, and integrations with other tools.
Portability: Users have appreciated the ability to port their telephone numbers in a relatively short period of time.
Scalability: CallHippo allows businesses to scale easily with features like IVR, chat, and more.

Cons:

Call Quality: Some users have reported poor call quality.
Connectivity Issues: There have been instances where callers couldn't get through on the first attempt.
Limited SMS Support: Users have reported that they are unable to receive SMS from banks and some other organizations that restrict virtual numbers.
Unexpected Charges: There have been reports of unexpected charges.

These points should provide a balanced view of the advantages and disadvantages of using CallHippo. It's important to consider these factors when deciding whether CallHippo is the right solution for a specific business need.

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CallHippo Customer Reviews (8)

0/5

Jill Autry

Verified Buyer

Feb 14, 2023

Frank Ball

Verified Buyer

Feb 13, 2023

Harriet Wallis

Verified Buyer

Feb 11, 2023

Martina Himmel

Verified Buyer

Feb 11, 2023

Cerys Miles

Verified Buyer

Feb 10, 2023

Brandi Clark

Verified Buyer

Feb 10, 2023

Pamela Turner

Verified Buyer

Feb 9, 2023

Renée Salmons

Verified Buyer

Feb 7, 2023

CallHippo Customer’s Q&A

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CallHippo Features and Benefits

CallHippo is a cloud-based virtual phone system that offers a range of features designed to meet business needs. Here are some key features and benefits:

Power Dialer: Automates the dialing process, increasing sales team efficiency and freeing up time for engaging with prospects and closing deals.
Smart Switch: Allows agents to toggle between multiple telephony providers, ensuring optimal call pickup rates and delivering an exceptional customer experience.
Global Connect: Helps connect with global customers at opportune moments, maximizing call pickup and conversion rates while respecting customers’ time zones.
Smart Call Forwarding: Automatically redirects incoming calls to preferred devices or numbers, ensuring accessibility and responsiveness to prospects and customers.
Call Transfer: Transfers calls to the right department or agent effortlessly, reducing call-to-resolution time.
Call Conference: Enables virtual audio meetings with more than one participant at a time, fostering collaboration and efficient decision-making.
Call Queuing Software: Manages high call volumes by placing callers in a queue, reducing wait times and providing a seamless user experience.
Call Barging: Allows supervisors to discreetly listen to ongoing calls and join conversations if necessary, offering real-time guidance for improved customer interactions.
Call Recording: Captures and stores important conversations for training, compliance, or review purposes.
Voice Mail: Captures missed calls and allows callers to leave voice messages.

These features make CallHippo a comprehensive solution for businesses, enhancing communication, improving customer service, and boosting productivity. It's especially suitable for startups and small businesses, providing 24/7 support and accessible via both mobile and desktop apps. It's easy to set up and manage, making it a valuable tool for any business.

CallHippo Pricing

CallHippo offers several pricing plans:

Bronze Plan: $16 per user per month
Silver Plan: $24 per user per month
Platinum Plan: $40 per user per month

These plans are designed to cater to different business needs and budgets. Each plan offers a range of features, with more advanced features available in the higher-priced plans. It's also worth noting that CallHippo offers a free trial for users to test out the platform before committing to a paid plan. This allows businesses to assess whether CallHippo is the right solution for their specific needs. The pricing model is per user, which means businesses only pay for what they use.

Payment Method

CallHippo offers flexible and affordable payment plans. It has a free version that supports unlimited users, and paid plans start at an affordable rate per month per user. The platform accepts local payment methods, making it accessible to businesses worldwide. Changing the billing and payment details is easy. Users can log into their CallHippo account, click on the username, select Account Details from the dropdown menu, click on Payment Methods, and then click on Edit Payment method. This makes it easy for businesses to manage their subscriptions and ensure uninterrupted service. It's worth noting that the platform provides good value for the cost, offering a range of features that can enhance business communication and productivity.

CallHippo FAQs

CallHippo Alternatives

Here are the top 10 alternatives to CallHippo:

OpenPhone: A business phone system that can help your team scale fast and do more with its time.
RingCentral: A basic plan supports a handful of features that small businesses need, including voicemail transcriptions and unlimited calls in the US and Canada.
Cloudtalk: A remote-ready cloud call center software for sales and customer support teams.
Nextiva: Known for its advanced VoIP features, reliable service, and great customer support.
Aircall: A cloud-based business phone system that can be used on any device.
Freshdesk: A cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.
Google Voice: A telephone service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international call termination.
Vonage: Provides unified communications, contact centers, and programmable communications APIs, built on the world's most flexible cloud communications platform.
JustCall: An anytime, anywhere, any device phone system for your sales and support teams.
Dialpad: Offers voice, video, messages, and meetings across all devices, and integrates with other tools like G Suite, Office 365, and Salesforce.

These alternatives offer a range of features and may be more suitable depending on specific business needs.

What is the Basic plan offered by CallHippo?

The Basic plan is offered at $0 per user per month and is ideal for startups. It includes unlimited users, click to dial, global connect, teams, call forwarding, voicemail, SMS/text messages, smart switch, and last called by.

What is included in the CallHippo Bronze plan?

It includes everything in the Basic plan, plus a free number, forward-to-device, SMS, voicemail, SDAP (patent pending technology), shared inbox, skill-based call routing, webhook, paid call recording, target vs achievement, and campaign management.

What is the cost of the Silver plan offered by CallHippo?

The Silver plan is offered at $24 per user per month and is ideal for fast growing teams.

What is CallHippo's Platinum plan?

CallHippo's Platinum plan costs $40 per user per month and is ideal for larger teams. It includes everything in the Silver plan plus additional features such as power dialer, voice broadcasting, multi-level IVR, conference calling, and more.

How To Open A CallHippo Account?

To open an account on CallHippo, follow these steps:

Sign up with CallHippo.
Select the desired country and region.
Choose the preferred type of number.
Select a plan and make the payment.
Configure the system, import contacts, and start making calls.

This process is straightforward and user-friendly, making it easy for businesses to get started with CallHippo's services. It's worth noting that CallHippo offers a range of plans to cater to different business needs and budgets. Once the account is set up, users can start making calls immediately, enhancing their business communication and productivity.

CallHippo Return Policy?

The Return Policy of CallHippo is not explicitly stated on their website. However, they do have a Terms of Use that outlines the rights and responsibilities of users. This includes the right to access and use the service for business communication purposes in accordance with the subscription plan. It also mentions that CallHippo has the rights to cancel the account if it does not fall into its fair usages policy or move it to the call center plans. If the system detects high use of service which could cause network/api/system failure, calling service for the account could be stopped without notice. For more specific information about their return or refund policy, it's recommended to contact CallHippo directly.